Convert 21% more of your
EXISTING marketing enquiries
Save time, boost bookings, and elevate customer satisfaction with 24/7 conversational AI tailored chatbot for hospitality businesses.
It's all about...
Speed To Lead
Answer your leads before your competitors do - with VenueBot. Your new best employee designed for hospitality
66%
of customers expect hospitality businesses to be available online 24/7.
9X
greater conversion by responding to customers in the first minute.
50%
of sales go to the business that responds first.
Your enquiries aren't converting like they should.
We can fix that!
Discover how VenueBot AI can solve your venue’s biggest challenges.
Missed Bookings
Don’t lose customers to after-hours silence.
VenueBot ensures no booking opportunity is missed, 24/7.
Overwhelmed Staff
Are you team following up EVERY enquiry?
Getting back to leads can be a tough task. Let them focus on what matters most – customer care.
Website Visitors Leaving
VenueBot turns clicks into confirmed appointments with instant engagement and seamless online booking.
AI-Powered Solutions Designed for Hospitality Venues
Every Question Answered Instantly
Answer common questions like pricing, services offered, location, and availability instantly – no staff required.
Prospects receive immediate answers, which can enhance their experience and reduce frustration compared to waiting for email replies, endless scrolling through webpages or phone calls.
When do we often search for non-urgent and social related activities? When we are at home in the evenings and weekends. VenueBot can provide answers to common questions at any time, ensuring that clients can get information whenever they need it.
More Tours & Appointments Booked
Offer prospects a hassle-free way to book appointments anytime, day or night.
VenueBot can handle the entire appointment booking process, allowing prospects to easily select available times, choose services, and confirm their appointments, all without needing to call or email.
The ease and convenience of the VenueBot scheduling process can contribute to a more positive customer experience, leading to increased customer satisfaction.
Appointment Scheduling
Offer customers a hassle-free way to book appointments anytime, day or night.
VenueBot can handle the entire appointment booking process, allowing patients to easily select available times, choose services, and confirm their appointments, all without needing to call or email.
The ease and convenience of the VenueBot scheduling process can contribute to a more positive customer experience, leading to increased satisfaction.
Communicate on Every Channel
Connect with your customers on the platforms they already use – WhatsApp, SMS, email, or even social media.
Gone are the days of just manning client contact on phone and email. If you want to stay ahead of your competitors - you need to be available where your customers are spending their time. VenueBot becomes a central point of contact, making it easier for customers to reach the venue regardless of their preferred communication method.
VenueBot can send reminders, updates, and even personalised messages to prospects based on their preferences and interactions, fostering a stronger connection and improving customer engagement.
Connect Instantly On Any Channel
Messenger
SMS
Web chat
Voice
Try it for yourself
Have a play! - Click on the text message >>>
SCENARIO
A couple are researching their dream wedding venue. Its 10:35pm on a Friday. They see your venue and send an enquiry from Hitched.co.uk . Enquiry is received via email....
We instantly extract the mobile number and within seconds SMS the enquirer to start a conversation - before any competitor has the chance to!
Any question answered warmly and professionally
Interest qualified and assessed
Next steps offered - (Venue tour / information pack sent / virtual tours / follow up calls)
Appointments booked and confirmations sent and diaries updated.
Email information automatically sent
Automated follow-up nurturing sequence initiated
See AI in action for yourself!
Missed calls - engage customers before they try calling a competitor
Hitched.co.uk - enquiries are instantly responded to by text
Online enquiry forms - converse with enquirers within minutes 24/7
Facebook Advert responses - instant responses to leads
Reactivating Your Database - 'We Miss You!' sent to all your old enquirers
Our Packages
Essentials - Webchat
Our base package is anything but basic!
This option is perfect for those that funnel the majority of their marketing interest to their website.
Having an Intelligent AI assistant available within one click provides personalised, relevant responses to everyone. Handling questions, qualifying interest and guiding to the next step - booking call backs / zoom meets / information packs by email and signposting to useful content such as videos and guides - 24/7 instantly.
PACKAGE INCLUDES
Website AI Chatbot - (single bot)
Bot design - bot prompting, conversation workflows
Calendar Integration - 2-way sync with Google or Microsoft calendar
Knowledge store - company, product information
Built For You - bot, automations, website implementation
Bot Conversion training - intelligently qualifying leads and seamlessly booking meetings | zooms | callbacks | registrations / information requests etc
BENEFITS
For venues that rely on converting web enquiries
Instant engagement via website widget
Enquiries handled 24/7
Visitors questions answered, interest qualified, venue tours & meetings booked!
Your existing calendar automatically updated with bookings
Works on desktop & mobile site
Low maintenance - no technical skills needed
Easy to adopt - we do all the heavy lifting
Growth - Multi-Channel
Growth is the choice for venues that receive leads from a range of marketing resources. Such as Facebook Ads, directories and other sector listings, or receive leads via web forms.
We use the magic of AI and Automations to instantly respond to these enquiries before your competitors do.
Spending significant money on marketing activity? Your leads aren't converting to their full potential.
We can typically boost lead conversions by 21%. How by ensuring EVERY lead receives an instant response 24/7.
For example - a lead comes in from a Facebook Ad. We instantly text them to engage and find out more about the nature of their interest. The AI engages conversationally and answers question, qualifies and books appointments and zoom calls.
We can even set up a nurturing sequence to follow up any leads that do not convert on first engagement! Utilising a blend of contact methods - email / SMS / WhatsApp.
Calendars are updated with Venue Tours and follow up calls on autopilot - all whilst you focus on delivering great customer experience for your guests.
PACKAGE INCLUDES
Website AI Chatbot
SMS / WhatsApp Bots and automations
Nurturing Automations
Bot design - bot prompting, conversation workflows
Calendar Integration - 2-way sync with Google or Microsoft calendars
Knowledge store - company, product information
Set-up of numbers for SMS / WhatsApp
Built For You - bot, automations, website implementation
Bot Conversion training - intelligently qualifying leads and seamlessly booking meetings | zooms | callbacks | registrations / information requests etc
BENEFITS
Instant responses to all marketing enquiries
Conversations handled across webchat, SMS and WhatsApp and Social Media DMs
24/7 instant responses
Visitors questions answered, interest qualified, venue tours & meetings booked!
Multiple calendars automatically updated with tour bookings and event reservations
Integrated and blended communications - email, sms, WhatsApp
Low maintenance - no technical skills needed
Easy to adopt - we do all the heavy lifting
Ultimate - CRM & AI
GoEngage CRM streamlines your business by combining powerful AI and automation for growth with essential tools in a single platform. Say goodbye to multiple subscriptions! It offers robust marketing automation across email, SMS, and social media, plus comprehensive CRM features to centralise customer data, communications, and sales. Get valuable insights and improve client relationships for enhanced efficiency and growth.
At GoEngage, we specialize in delivering high-impact, easy-to-adopt software solutions. Our "Black Box" approach means we handle the setup and management of our AI automation, so you can focus on what matters: generating bookings and follow-ups.
However, we've noticed a common challenge for many businesses: a lack of core systems to effectively manage leads, administration, and overall business operations. This often stifles growth and makes it difficult to deliver on customer experience promises. Over time, businesses tend to accumulate multiple disconnected software systems for specific functions, leading to inefficiencies in managing leads, email campaigns, correspondence, social media, paperwork, invoicing, and payments.
This is where GoEngage's Ultimate Package comes in. We provide you with full access to the powerful CRM that underpins our AI Automation solutions. Imagine replacing multiple systems – from email marketing subscriptions and electronic signature tools to calendar booking platforms – with a single, integrated CRM.
Have existing key systems you love? No problem! We can seamlessly integrate them with our platform, allowing for the smooth exchange of crucial information. This means you get the best of both worlds: the power of GoEngage's comprehensive CRM combined with the familiarity of your trusted tools.
PACKAGE INCLUDES
Website AI Chatbot
SMS / WhatsApp Bots and automations
Nurturing Automations
Bot design - bot prompting, conversation workflows
CRM design - importing all your contacts and setting up groups and tags
Lead Management System - development of pipelines, opportunities and triggers
Calendar Integration - 2-way sync with Google or Microsoft calendars
Knowledge store - company, product information
Set-up of numbers for SMS / WhatsApp
Access for unlimited users to our GoEngage CRM platform
Enhanced automations included - automating your business
Set-Up of domains, marketing sub-domains and email comms
Google Business Profile Integration
Automated Google Review reputation management engine
Built For You - bots, automations, CRM, website implementation
Bot Conversion training - intelligently qualifying leads and seamlessly booking meetings | zooms | callbacks | registrations / information requests etc
Full User Training
BENEFITS
All the benefits of GROWTH
Access to a full CRM system for lead management
Unlimited access - no restrictions on users
Manage marketing campaigns - email / SMS / Social Media
Over 200 features to manage contacts seamlessly
Unified Inbox - see all communications in one place
Create workflows and automations to save time
Replace multiple software licenses with one platform
Integrates with existing in-house systems
News
Turn Midnight Enquiries Into Weekend Bookings — Automatically
Picture this: It’s late on Saturday night. You’ve just hosted a beautiful wedding. You’re tired, glowing, and just settling down with a well-earned drink. Meanwhile, a newly engaged couple is scrolli... ...more
AI Automation for Leads ,Wedding Venues
July 16, 2025•1 min read
Meet Your 24/7 Virtual Wedding Coordinator – VenueBot
With 72% of wedding venue enquiries happening outside 9–5 (source: Bridebook), couples are reaching out in the evenings, on weekends, and during lunch breaks—not when your office is open. Unless you’v... ...more
Wedding Venues
July 16, 2025•2 min read
Frequently Asked Questions
What is VenueBot?
VenueBot is an AI conversational chatbot designed to engage and convert leads for events, evenues and hospitatility. It is powered by the GoEngage all-in-one customer relationship management (CRM) and marketing automation platform that supports lead management, appointment scheduling, and client communication.
How can this solution benefit my Venue?
VenueBot helps: Automate client interactions (e.g. answering FAQs, booking appointments). Increase lead conversion rates. Reduce administrative workload. Improve patient satisfaction through 24/7 engagement.
What types of venues can use this solution?
The solution is ideal for wedding venues, private and corporate event spaces, private room rental, restaurants and clubs.
Can the chatbot handle complex enquiries?
The chatbot is designed to manage common questions about services, pricing, and appointment bookings. You will be amazed at how proficient the AI can converse with prospects and customers. But if there are areas you do not wish the bot to handle - such as pricing, we will prompt the chatbot to escalate to a human or request the user to contact the events team directly.
Can I arrange a demo?
Yes, contact us to arrange a no-pressured demo and the opportunity to answer any questions you may have. We will schedule a 30-minute Zoom call to run through all how VenueBot works, how it will improve your business and any other questions you may have.
Can it integrate with my existing systems?
Yes! The solution can integrate with scheduling systems, CRMS, and other platforms commonly used in hospitality. It is recommended that you use either Google Workspace or Microsoft 365 to integrate appointment bookings for either guided visits or actual venue bookings.
Does the chatbot support multiple languages?
Yes, VenueBot can be configured to support multiple languages, enhancing accessibility for a diverse client base.
The Boost Package offers CRM capabilities. What does that include?
VenueBot is powered by GoEngage CRM. GoEngage provides tools for Email and SMS marketing. CRM and lead management. Automated follow-ups. Reputation management (review requests). Analytics and reporting.
Is the chatbot customisable for my venue's specific needs?
Absolutely! The chatbot can be tailored to reflect your branding, services, and FAQs specific to your venue.
How long does it take to set up the solution?
Setup time varies depending on customisation requirements, but typically, the solution can be live within 7-10 days.
What’s involved in the onboarding process?
Onboarding includes understanding your practice’s needs and workflows. Customising the chatbot’s conversation scripts. Setting up integrations with your systems. Training your team on using the platform.
Are there ongoing support and updates?
Yes, we provide regular updates to ensure the chatbot remains effective and aligned with your needs. Ongoing technical support is also included.
Is the chatbot GDPR compliant?
Yes, the solution is designed to comply with GDPR (for EU practices) regulations, ensuring data security and patient confidentiality.
What happens if the chatbot cannot answer a prospect’s question?
If the chatbot encounters an unfamiliar query, it will escalate the conversation to a staff member or collect contact information for follow-up.
VenueBot is a product of Cart Assist Ltd. T/A GoEngage
Acres Wild, Borough Green Road, Ightham, Sevenoaks TN15 9HS
